Sales & Helpdesk Support Assistant

Job Details

Sales & Helpdesk Support Assistant
Position Type: Part-time (3 days a week) or Full-time
Salary: Approx. £18,000 (depending on hours and experience)
Job Type: Full-time or Part hours available
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Key Responsibilities:
Sales Support:

• Respond to incoming sales inquiries and produce customer quotes with accuracy and quality.
• Maintain regular contact with contract customers to enhance sales and identify additional product opportunities.
• Reach out to existing customers to build tailored "Product Plans" and drive incremental sales.
• Assist in growing the customer base through sales prospecting, cold calling, and marketing activities.
• Utilise social media and other channels to build brand awareness.
• Provide monthly sales forecasts, plans, and objectives, and review these regularly.

Helpdesk Support:

• Assist Help Desk Engineers in providing high-level service and support.
• Answer and record first-line support calls, capturing detailed problem information.
• Monitor systems for potential issues, ensuring timely reporting and resolution.
• Manage administrative tasks, including recording incoming parts, maintaining service report data, and filing.

Skills and Requirements:

• Strong communication skills, both written and verbal, to engage with customers and team members.
• Solid organisational and administrative abilities, with attention to detail for maintaining accurate records and supporting company standards.
• Basic understanding of monitoring systems and processes is preferred but not essential.

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If you are organised, proactive, and enjoy working in a dynamic environment, we encourage you to apply by sending your CV to northwestjobs@pertemps.co.uk